Novartis Federal Credit Union
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About Us

Novartis Federal Credit Union
  Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - NCUA National Credit Union Administration, a U.S. Government Agency Allpoint Surcharge-Free ATM Locator


Novartis Federal Credit Union was organized almost 70 years ago in January, 1947. It is a non-profit, cooperative financial institution that promotes savings and provides a fund from these savings to make loans to its members..

The mission of the Credit Union is to provide the highest quality professional services to each member.

Why Join?

Our Credit Union is a non-profit organization which is owned and operated by its members, who elect a Board of Directors annually. As a member of Novartis Federal Credit Union, you have a say in how you receive financial services.

Net Income is distributed to the membership in the form of dividends. Historically, the Credit Union's Dividend Rates are paid well above current rates for similar products. In addition, our Loan Rates are normally below market rates for similar products.

Membership is the heart of the Credit Union. You are eligible to join if you belong to one of these groups. APPLY HERE.

All Employees, Retirees and Immediate Family Members Living in Household of:

  • If your paycheck is originated through the North America Human Resources Services (NAHRS) Center Located in East Hanover NJ - You are eligible to Join!
  • If you have a valid current badge issued by Novartis from any work location under the NAHRS payroll system-Contractors Included! - You are eligible to Join!
  • Novartis Pharmaceuticals Corporation (Nationwide)
  • Novartis Consumer Health Division (Nationwide)
  • Sandoz Pharmaceuticals (Nationwide)
  • Novartis Institute for Biomedical Research, Inc. (NIBRI, Cambridge MA)
  • Novartis US Corporate Offices
  • Novartis Opthalmics (Nationwide)
  • Novartis Agri-Business Division (Nationwide)
  • Novartis Animal Health (NC)
  • Novartis Nutrition Division (MN)
  • Gerber Products Company (Nationwide)
  • Geonomics Institute of the Novartis Research Foundation (CA)
  • Novartis Regulatory Liaison Office
  • Ciba Vision Corporation (GA)
  • Ciba Specialty Chemicals (Nationwide)
  • Huntsman Advanced Materials
  • Chiron
  • Syngenta Crop Protection
  • Ilford Imaging
  • Robertson Microlit Laboratories
  • Exlax (PR)
  • All Field Force Employees of the above companies


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Financial Information

Credit Union operations are audited regularly by the Supervisory Committee and by unscheduled visits of the federal examiners who check on all aspects of operations.

The National Credit Union Administration regulates and examines our Credit Union. In addition, they maintain and insure your funds up to $250,000 for a single account and up to $1,000,000 for joint accounts through the National Credit Union Share Insurance Fund. IRA Accounts are insured up to $250,000. During the past few years, your credit union has earned a superior rating, demonstrating excellence in sound financial strength. A Share Insurance Tool Kit is provided here for you to verify your insured shares.

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Financial Information as of December 31, 2018
Assets Liabilities & Equity
Loans      33,086,430 Accounts Payable
Members Shares
Other Assets
Retained Earnings
Total Assets
Total Liabilities & Equity

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Board, Committees and Staff

Board of Directors
Chair: Michael Hatolski
Vice Chair: Mark F. Anderson
Treasurer: Frank Unger
Secretary: Lorraine Gaglioti
Supervisory Committee Liaison: Robert Gleeson
Credit Committee Liaison: Arlene Hirst


Other Directors
Member: Maureen Crowe
Member: JamesJon Lawton
The Board of Directors is elected annually by the membership at the Annual Meeting. They serve rotating 3 year terms. These individuals are highly committed volunteers. The success of our Credit Union can be directly attributed to the dedication of these individuals.


Supervisory Committee
Board Liaison & Chairman: Robert Gleeson
Committee Member: Donna Delvecchio
Committee Member: Pat Monico-Sullivan
The all volunteer Supervisory Committee is appointed by the Board of Directors. The function of the Supervisory Committee is to watch over the Board and Staff to ensure safety and soundness of the Credit Union. It is their responsibility to conduct and oversee the audits and examinations of the Credit Union.


Credit Committee
Chairman: Arlene Hirst
Board Liaison & Committee Member: Arlene Hirst
Committee Member: Giovanna Gonzales-Castro
Committee Member: Ruth White
The all volunteer Credit Committee is elected by the membership at the Annual Meeting. Their responsibilities include the overseeing of loan approvals and disbursements. Many hours are devoted to the Credit Union membership by each of these individuals. They work closely with the office staff in providing the membership with prompt responses on loan applications.


Office Staff
President/Interim CEO: Linda Rheiner
VP of Operations:  
VP of Administration:  
Director of Finance: Shannon Frega
Director of Compliance: Jennifer Cerrato
Branch Services Manager: Marianne Lorenzo-Mosca

Information Services & Facilities Coordinator:

IT Specialist:

Joseph Jagiello, Jr.

Jason Roeloffs

Lending Services Manager: Felicia Casale
Asset Recovery Specialist: Sam Cunningham
Member Service Supervisors:

Connie Torrisi, Patricia Hopkins,
Filomena Ferranzano

Financial Planning Services Reps:

Mary LaFerriere, Michele Martine, Maureen McGreevy


Member Service Representatives
Electronic & Accounting Services:

Kim Newsome, Amy Papendick

Lending Services: Trish Hopkins, Marjorie Guilluame
Branch Services:

Ausilia Yanuzzi, Padma Rajagopal,

Johanne Roberge

Mortgage Operations: Vickie Bernhardt, Dawn Brockup, John Cassara, Joycee Chandekar, Nadia Ellis, Lucy Forte, Mandi John, Victoria Kurilko, Mary Ann Lunetta, Chris Papagni, Tara Rosencranse     
Office Staff Hours: Available 8:00 AM - 5:00 PM each day to answer any questions you may have about the Credit Union.

Please do not hesitate to
call (973) 947 - 1000 for Branch Services

OR (877) 885 - 4044 for Mortgage Services

Ridgedale Office Teller Windows: Open Monday - Friday  9:00 AM - 5:00 PM
Ridgedale Office Drive-Thru: Open Monday - Friday  8:00 AM - 5:30 PM

ALL OPEN POSITIONS - Apply by Faxing Resume to Human Resources: 973 - 947 - 0998

Currently the credit union has no open positions.


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Locations and Hours

Ridgedale Avenue Office, East Hanover NJ
Physical, Mailing,
Over Night Address:

Novartis Federal Credit Union
124 South Ridgedale Avenue
East Hanover, NJ 07936 - 3190

Main Phone: Phone: 973 - 947 - 1000
FAX: 973 - 947 - 1001
Teller Windows: Open Monday - Friday  9:00 AM - 5:00 PM
Drive-thru: Open Monday - Friday  8:00 AM - 5:30 PM
Main/General Email: [email protected]
Loan Department Email: [email protected]
Ridgedale Branch Email: [email protected]
Loan Dept. Phone: 973 - 947 - 1000 Option 2
Loan Dept. Fax: 973 - 947 - 0999
Apply for a loan: On-line loan application
Mortgage Phone: Mortgage Department Phone: 1 - 877 - 885 - 4044
Please call to obtain the correct payment address.
Mortgage Dept. Hours: The Mortgage Department is open daily
Monday - Friday   8:30 AM - 5:00 PM

Please click here or call 1 - 877 - 885 - 4044 or 973 - 947 - 1000  Option 6
for rate information or to apply today!

e-CUPID: Account access @ your finger tips
ARROW: Free Bill Payer - Pay Anyone, Anytime
ON-TARGET: Free Fianancial Planning Software within our e-CUPID

The Ridgedale Avenue Office is located next door to the Ridgedale gate of Novartis Pharmaceutical Corporation.

Here are the directions to Novartis Pharmaceuticals


East Hanover, New Jersey Campus Office - Badge Access Only
Address: One Health Plaza
Building 315 (formerly 432)
East Hanover, NJ 07936
Teller Windows: Open Monday - Friday  8:30 AM - 5:00 PM
Loan Interviewers
and MSRs:
Loan Interviewers and Member Service Representatives
are available 8:15 AM - 5:00 PM
Phone: 862 - 778 - 8160
Fax: 973 - 781 - 6877
Email: [email protected]
e-CUPID: Account access @ your finger tips
ARROW: Free Bill Payer - Pay Anyone, Anytime
Directions: to the East Hanover, NJ Site









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ATM Locations

Novartis FCU owned ATM Locations are Surcharge Free!
124 South Ridgedale Avenue: Just south of the Novartis East Hanover campus. Walk-in ATM available Monday - Friday  9 AM - 5:00 PM.

East Hanover Campus:

Building 200 (formerly  700) - Cash Only

Buildings 125 (formerly 405), 339 (formerly 419), 315 (formerly 432),  345, & 438 (Cash Only)

Additional: Over 55,000 Nationwide Additional Sur-Charge Free ATMs.


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Effective October 1, 2016
ATM Withdrawals (after 10 free per month) $1.00
Automatic Transfer From Savings
to Checking to Cover Over Drafts
Canadian Deposit Item Processing Fee $5.00
Check Cashing Fee for Non - Members $5.00
Check Printing Charge Dependent Upon Style
Copy of Canceled Share Draft $5.00
Copy of Teller's Check $5.00
Copy of Previous Government Reporting (1099, 1098) $5.00
Copy of Previous Statement (Shares/Loan/Credit Card) $5.00
Copy of Debit/Credit Card Draft $5.00
Credit Card Cash Advances on Non-CU Cards
- ($50.00 minimum)
3% of Face Value
  ($2.50 minimum)
Club Withdrawals under $200 $10.00
Dormant & Inactive Fee per Quarter
- for accounts under $250 aggregate balance
Early Closure of Holiday Club $10.00
Excessive Savings Withdrawal Fee
- (after 5 per month, each additional occurrence)
Foreign Deposit Item Conversion $20.00
Gift Cards - VISA - from $25 to $500 (you pick the exact amount) $2.95
Insufficient Funds Item $25.00
Interim Statement $3.00
Incorrect Address Fee $7.50
IRA - Hewitt Transfer in Fee $50.00
IRA - Hewitt Annual Maintenance Fee $50.00
IRA - Closure Fee (for Transfers Out - Waived for CBSI Members) $50.00
Late Payment on Consumer Loans & Credit Cards (per occurrence) $10.00
Levies/Garnishments/Judgments (per occurrence) $25.00
Loan Refinancing Fee


Money Orders (each)


Outgoing Wire Transfers (Domestic)


Outgoing Wirer Transfers (International)


Outgoing Wire Transfers (Returned)


Over the Limit VISA/Master Card Fee per month


Over Draft Protection Transfer per occurrence $5.00
Replacement of Lost Credit/Debit Card $5.00
Research on Accounts per hour (member errors) $20.00
Return Deposited Items ($20.00 min.) 5% of Face Value
Share Draft Collection Item ($20.00 min.) 20% of Face Value
Stop Payment Fee $25.00
Third Party Check Withdrawals $5.00
Travel Cards - VISA Reloadable Card at Branch $5.95
Verification of Accounts/Letters of Account Status $5.00

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