Safety and Security

Call 800-449-7728 if your Visa Debit OR Credit Card is Lost or Stolen.
NOTE: The card you report as lost/stolen will be deactivated/canceled. If it is linked to any automatic payments or shopping sites, you will need to update your new card number when it arrives. For any additional assistance or questions, please call us at 973-947-1000.

What should I do if my Credit Union accounts become compromised? If you think that any of your Novartis FCU accounts or cards have been compromised in any way, please take these steps: ACCOUNTS: Savings, Checking, Money Market, etc…

  • Email us at Please include your name, best phone number to
    reach you, best time to reach you, and in the subject line put: Account Comprised: Your Last
    Name  NOTE: Do not include any account numbers or your social security number in
    the email.
  • Call us at 973-947-1000 option 4 Monday through Friday between 8:30 a.m. and 5:00 p.m.

We will work with you to take the steps towards account recovery.


What should I do if my identity has been stolen? It is important to act promptly. File a report with the Federal Trade Commission (FTC) at You can also call the FTC Identity Theft Hotline at 1-877-438-4338 or TTY 1-866-653-4261. Click here for the steps you will need to take to ensure a full recovery. It is especially important to contact the accounts that were comprised/tampered with directly. If your Novartis Federal Credit Union Accounts link to this page have been tampered with, please contact us immediately at


A Special Word About Social Security Numbers Your employer and financial institutions will need your SSN for wage and tax reporting purposes. Other businesses may ask you for your SSN to do a credit check if you are applying for a loan, renting an apartment, or signing up for utilities. Sometimes, however, they simply want your SSN for general record keeping. If someone asks for your SSN, ask:

  • Why do you need my SSN?
  • How will my SSN be used?
  • How do you protect my SSN from being stolen?
  • What will happen if I don’t give you my SSN?

If you don’t provide your SSN, some businesses may not provide you with the service or benefit you want. Getting satisfactory answers to these questions will help you decide whether you want to share your SSN with the business. The decision to share is yours.


  • If you are uncomfortable about the location or surroundings for any reason, leave the ATM
    area immediately. There are many ATM’s in each area. Don’t jeopardize your safety to save a
    few minutes.
  • Memorize your Personal Identification Number (PIN) and keep it to yourself. Don’t keep it
    in your purse or wallet.
  • Keep extra deposit envelopes in your car, so you can fill them out before approaching the
    ATM. Have your paperwork and your Debit card ready when you approach the ATM so you
    won’t have to reach into your purse or your wallet.
  • Stand between the ATM and people waiting in line so no one can see your PIN number on
    your transaction.
  • Take your receipt with you. Put away your cash, ATM card, and receipt before leaving the
  • Report all crimes or suspicious activity to the ATM owner if they are available or to the local
    law enforcement agency immediately.